Privacy Policy

At Good Vibe Scents, we take your privacy seriously. We collect and use certain personal information to process your orders, provide our services and keep our website running smoothly.

This Privacy Policy explains what information we may collect, why we collect it and how it may be used.

Information we collect

When you browse our website, place an order, contact us or sign up to receive marketing communications, we may collect information including:
Your name
Email address
Phone number
Billing and shipping address
Order and purchase information
Payment and transaction information
Communications you send to us
Information about how you use and interact with our website
Device, browser and IP address information

We only collect information that is reasonably necessary to operate our business, provide our products and services and improve your experience with Good Vibe Scents.

How we use your information

We may use your personal information to:
Process, prepare and deliver your orders
Communicate with you about your order
Respond to questions, requests or customer service enquiries
Process payments and refunds
Prevent fraudulent or unauthorised transactions
Improve our website, products and customer experience
Meet our legal, accounting and regulatory obligations.

Send you marketing communications where you have chosen to receive them.

We will only use your personal information for legitimate business purposes and in accordance with applicable Australian laws.

Orders and payments

When you place an order, certain personal information is required so we can process your payment, prepare your order and arrange delivery.

Payments made through our website are processed by the payment methods and providers available at checkout. Good Vibe Scents does not directly store your complete payment card details.

Payment providers may collect and process your information in accordance with their own privacy policies.

Shopify

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

When you visit our website or make a purchase, Shopify may collect and process certain personal information on our behalf to provide its services.

Your information may be processed or stored by Shopify and its service providers in locations outside Australia.

We recommend reviewing Shopify’s Privacy Policy if you would like more information about how Shopify handles personal information.

Shipping and delivery

We may share the personal information necessary to deliver your order with Australia Post or another delivery provider used to fulfil your order.

This may include your name, delivery address, email address and phone number where required for delivery or tracking purposes.

We only provide the information reasonably necessary to arrange and complete the delivery of your order.

Marketing communications

We love sharing new products, market dates, special offers and all the latest GVS goodness.

If you choose to join our mailing list or agree to receive marketing communications from us, we may use your contact information to send you occasional news and updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from contacting you when necessary about an order you have placed.

Cookies and website information

Like most online stores, our website may use cookies and similar technologies to help the website function correctly, remember your preferences, understand how visitors use our website and improve your shopping experience.

Some cookies are necessary for our website to operate, while others may be used for analytics, advertising or personalisation purposes.

You may be able to manage or disable cookies through your browser settings. Please keep in mind that disabling certain cookies may affect how some parts of our website work.

Third-party services

We may use trusted third-party service providers to help us operate our business and provide our products and services.

These may include:
Shopify
Payment providers
Australia Post and other delivery providers
Email and marketing platforms
Website analytics providers
Accounting and business administration services.

These third parties may only receive the information reasonably necessary for them to provide their services.

Third-party providers have their own privacy policies and practices, and we encourage you to review these if you would like more information about how they handle your personal information.

Overseas disclosure and storage

Some of the third-party services we use may process or store personal information outside Australia.

The countries in which your information may be processed or stored will depend on the service providers used to operate our website and business.

Where applicable, these providers handle personal information in accordance with their own privacy policies and legal obligations.

Keeping your information secure

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes and comply with our legal, tax and accounting obligations.

When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.

Accessing or correcting your information

You may contact us if you would like to request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing certain requests.

Privacy concerns and complaints

If you have a question or concern about how we handle your personal information, please contact us.

We’ll do our best to respond to your concerns and resolve the issue.

You may also have the right to contact the Office of the Australian Information Commissioner regarding privacy concerns.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The most current version of this Privacy Policy will always be available on our website.

Contact us

Have a question about your privacy or the information we hold?
Send us an email at sayhi@goodvibescents.com and we’ll be happy to help.