Return & Refund Policy
We know store policies aren’t exactly the most exciting thing to read, so we’ve kept ours as simple and straightforward as possible.
Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.
Change of Mind
Oops, ordered the wrong thing? It happens!
If you contact us before we’ve started preparing your order, we’ll do our best to help make changes or find a solution. Once your order has been prepared or shipped, we will not be able to make changes or offer a refund or exchange for a change of mind.
Please take a moment to check your order details before checking out, including your products, scents, quantities and delivery address.
Of course, our change of mind policy does not affect your rights under the Australian Consumer Law if your product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.
Damaged or Faulty Order
We put plenty of care into scenting, packing and sending every GVS order, but if something isn’t right when your order arrives, please get in touch.
Email us at sayhi@goodvibescents.com with your order details, a description of the issue and, where possible, photos showing the problem. We recommend contacting us as soon as you can after receiving your order so we can look into the issue and help get things sorted.
Depending on the circumstances and your rights under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy.
Nothing in this policy limits your rights under the Australian Consumer Law.
Returns and Exchanges
If we approve a change of mind return or exchange, products must be returned unopened, unused and in their original condition.
Unless the return relates to a faulty, damaged, incorrect or otherwise non-compliant product under the Australian Consumer Law, original shipping costs are non-refundable and return postage costs are the customer’s responsibility.
Please contact us before returning anything so we can provide you with the correct information and help make the process as easy as possible.
Need a hand?
Still unsure about something? We’re always happy to help.
Send us an email at sayhi@goodvibescents.com and we’ll do our best to help.