Shipping & Delivery Policy

We know you want your Good Vibe Scents goodies in your hands (and your car) as soon as possible, so here’s everything you need to know about how we pack and send your order.

Shipping Options

We offer three shipping options:
Free Shipping
Limited to one bundle or two air fresheners only.
No tracking is provided. This is important to note!!
Please allow 2–3 weeks for delivery.

Regular Shipping
No limit on products.
Flat rate of $10 with tracking provided.
Please allow 5–7 business days for delivery.

Express Shipping
No limit on products.
Flat rate of $15 with tracking provided.
Please allow 2–5 business days for delivery.

Dispatch Times

We currently send our orders using Australia Post and aim to dispatch orders within 3 business days.

During busy periods, new releases, sales, markets or the Christmas rush, dispatch times may occasionally be a little longer. If there’s a significant delay with your order, we’ll do our best to keep you updated.

Once dispatched, delivery times will depend on the shipping option selected at checkout and Australia Post’s delivery network.

Estimated delivery timeframes are just that, estimates, and may be affected by weekends, public holidays, busy periods or unexpected postal delays.

Tracking vs No Tracking

Tracking availability depends on the postage option selected at checkout.

If you choose an untracked postage option, tracking information will not be available. However, choosing untracked postage does not remove any rights you may have under the Australian Consumer Law.

If tracking is included with your shipping option, your tracking details will be provided once your order has been dispatched.

Adress Changes

Entered the wrong address?
Please email us at sayhi@goodvibescents.com as soon as possible.

If your order hasn’t been dispatched yet, we’ll be happy to update the delivery address for you. Once an order has been dispatched, we may not be able to change or redirect it, so please double-check your details before placing your order.

Undeliverable & Returned Packages

If your package is returned to us because the address provided was incorrect, incomplete or the package wasn’t collected, please contact us to discuss your options.

Depending on the circumstances, you may be responsible for additional postage costs if you would like the order sent again.

If a refund is agreed upon for an undeliverable order, reasonable shipping or return to sender costs incurred by Good Vibe Scents may be deducted from the refund where permitted by law.