Shipping policy
POSTAGE + SHIPPING
- TIMEFRAMES + TRACKING
We currently only ship with Australia Post. We aim to dispatch your order within 3 business days. Your shipping time is indicated by which shipping service you have selected and paid for. We recommend allowing the following timeframes:
- Free Shipping
- Car air fresheners are posted with regular postage stamp – no tracking is supplied, allow up to 2-3 weeks to receive.
- Regular shipping with tracking within Australia – allow up to 2 weeks
- Express shipping with tracking within Australia – allow up to 1 week
- International shipping – allow up to 3 weeks
Once we have lodged your order with Australia Post, it is then the responsibility of Australia Post. If you elect to not have tracking on your order, this is at your own risk and responsibility.
- LATE DELIVERIES OR LOST ORDERS.
Any issues with delivery times, lost items or other delivery issues, you, the client, are to deal directly with the shipping company to resolve this or to seek compensation. Good Vibe Scents is not held responsible in any way for the actions of or for timeframes (estimated or otherwise) supplied by the shipping company after we have shipped your order.
- DAMAGED ORDERS.
We take every care to ensure your order has been shipped in perfect condition and wrapped securely. If your order has been damaged, please notify us in writing with photos of the damage within 7 days of receiving your order. We will replace your order in full.
- THIRD PARTY DELIVERIES.
If you, the client, have engaged a third party to collect or deliver your items, this is at your own responsibility. Good Vibe Scents takes no responsibility for the third party’s actions.
-
ADDRESS CHANGE
We would be than happy to update your address as long as your order has not been shipped. Please contact us via email sayhi@goodvibescents.com with your correct address so we can further assist.
- UNDELIVERABLE PACKAGES